Archive for the ‘Service Department’ Category
Hmm. Purr. Vroom. Modern engineering has made driving a car easier on the ears than ever.
But there are some car noises you don’t want to hear, because they can signal trouble. Every once in a while, roll down the windows and start listening for “any sound that is odd,” says Mike Peth, director of technical training at Ohio Technical College in Cleveland. “You know your car, so you can often pick up something that may become a problem.”
These seven noises might be warning signs of car trouble:. (more…)
Spring into Summer
Now that winter is just a memory, millions of Americans will take to the roads to enjoy the warmer weather. Hickory Mazda Mitsubishi, reminds motorists that spring is the perfect time of year to make sure your vehicle is ready for the upcoming travel season. (more…)
Wheel alignment isn’t usually listed by vehicle manufacturers on the recommended maintenance schedule, so how often it should be done is open-ended. If your vehicle tracks as straight as an arrow, your vehicle could still be out of alignment. Tire wear is a good indicator. It’s a good idea to have your alignment checked annually, such as when you have your tires rotated.
Make sure you have enough tread on your tires. Without a proper amount of tread, you will not be safe driving in wet conditions (rain or snow). The easiest test you can do to check your tread is the Penny test. If you stick a penny with Abe Lincoln’s head pointed down in between your tires’ tread grooves and you are able to see the top of his hair, you do not have enough tread for safe driving. If part of Abe’s head is covered, you should be OK!
Cold Weather Tip: DON’T GET STRANDED THIS WINTER, if your vehicle is over 4 years old, so is your battery, come by Hickory Mazda Mitsubishi for a FREE battery test.
Proper tire inflation is important for safety, fuel mileage and handling characteristics. The proper pressures can be obtained from your owner’s manual. Remember these specifications are for a cold tire (sitting over six hours). Adjustments of two to three pounds above specifications should be made for a warm/heated tire. Checking tire pressure in between service intervals is recommended to maintain proper tire wear and is also a good opportunity to make a quick inspection of the tires general condition.
TIRE ROTATION: Rotate your tires regularly. Driving conditions/techniques, road surfaces, vehicle loading just to name a few may warrant more frequent rotations. It can also be very beneficial to perform a balance at every other rotation to ensure proper tire wear and ride quality.
Tip of the Month – June
Tires are one of the most overlooked parts of a car. Only one out of 10 drivers checks his or her tire pressure correctly. But the truth is that an under-inflated, over-inflated, worn down or misaligned tire can be extremely dangerous, particularly in hot summer weather. Tire pressure changes with the rising temperatures — approximately one to two PSI (pounds per square inch) for every 10-degree increase in outside air temperature. Consult your owner’s manual, the sidewall of your tire or the drivers door jamb to see what your tire pressure should be and check it with a hand pressure gauge or just let the guys at the service shop do it for you. An under-inflated tire bulges outward and puts undo pressure on the sidewalls of the tire. With enough heat and pressure, that tire eventually will blow. An over-inflated tire, on the other hand, makes less contact with the road and can lead to hydroplaning in wet conditions. Use the penny trick to see if you still have enough tread on your tires. Stick a penny in the tread, and if Lincoln’s head disappears, you’re good. Your local Subaru Dealer can also check your tires for proper alignment and balance. And don’t forget about your spare! There’s no point in having a spare tire if your spare is in worse condition than the rest. Make sure the spare is properly inflated and has ample tread depth.
We are very pleased to have Ron Ward running our detail department. Ron started out at a young age washing and vacuuming his parent’s vehicles. Realizing that he enjoyed it, he developed it into a career lasting these past 23 years. It’s true that to the average Joe washing a car and vacuuming it does not take any special skills. However, there is an art to detailing a vehicle. “You have to clean the motor, door jams, windows, vents, mirrors and any other crevices. People do not realize how much time is involved in thoroughly detailing a vehicle. When we are getting a used vehicle cleaned up to be sold the goal is for it to look as good as new, and that is no small task especially in the cases when the previous owners never cleaned,” says Ron.
You can’t talk to Ron and not ask, ‘what is the worst car you’ve ever cleaned?’ Ron recalls, “the worst one I’ve cleaned you will probably not want to hear about. Let’s just say it’s amazing how people leave food to rot under their seats. We all know what happens when food is left to sit too long.”
Another topic to consider is waxing your vehicle. How often should it be waxed? “First, it’s important to understand what wax is and what it does. Wax protects a vehicle’s paint. But, when wax gets hot it melts. In the hot summer months your vehicle’s wax starts to melt. Then when you wash it, you start to wash away the wax. In this area I recommend that a vehicle is waxed three times a year. If you live in warmer weather then every 3 months is a general suggestion.
We are very pleased to have Edward Thompson in the position of Service Manager. Edward brings 20 years of automotive management experience. He attended The University of South Carolina where he majored in business. From there he has worked at a variety of dealerships honing his skill as a Service Manager. “I love what I do because it involves helping people who at times are in very frustrating situations with their vehicles. Being able to solve a customers vehicle issues and get them back on the road is very rewarding,” notes Edward.
Edward says that his first car was a 1980 Corvette, “I really enjoyed that car, wish I would have kept it longer. I had some good times driving around in it.”
While our Service department services all makes and models we do sell new Mazda and Mitsubishi models. Edward says, “Mazda and Mitsubishi’s are very good cars. We see a lot less issues with them then some of the other brands we work on. We recommend that customers follow the maintenance guidelines we provide them. With a good maintenance routine an owner can get a lot of years out of their vehicle.
I want our customers to know that I am a stickler for customer service. I know from personal experience if I go somewhere and get treated bad I don’t like it. We strive to treat our customers how we would like to be treated. I am always available to talk to a customer. If there are ever any issues not addressed please let me know! This is the best group of technicians and service advisors that I have had the pleasure to work with.”